TRICARE

What you need to know...

  • We are Non-Network Certified Tricare Mental Health Counselors.
  • You pay up front, we submit the claim for you, and TRICARE sends you a reimbursement check.  (Processed & paid within a few days for most patients)
  • TRICARE will NOT pay for marriage/couples counseling.

What to do if you have TRICARE Prime...

Call your PCM (Primary Care Manager) or
Submit a request online at tricareonline.com
  • ​Create an account or Log in
  • Click on Messaging (you may have to create a 2nd account)
  • Choose Patient under subject
  • PCM
  • Select Referral
You can also take your chances, try a counseling session, and submit a referral request afterwards.  There is no guarantee though that it will be approved by TRICARE.
Request that they submit a referral for you to receive psychotherapy services at Coastal Light Counseling.

 

Some will tell you that you don't need a referral.  Reiterate that we are non-network, which means that you absolutely do need a referral, so you don't have to use the point-of-service option...

...unless they would like to pay for 50% of your counseling!

Some will also protest, stating that there are In-Network Providers available.  You can inform them that TRICARE has approved many referrals to our practice and ask them to submit the request anyway.  It helps if you ask them to include a statement in the "notes" section of the request that provides a reason you want to uniquely see a provider at our practice.  Examples of reasons may include: 

  • A clinician at Coastal Light specializes in something no one else does locally.

  • Any other local clinicians who do specialize in your concern do not have availability.

  • You have already been seen at least once at Coastal Light (this often makes a big difference in referral approval).

  • A family member is already seen here, so for logistical reasons, it's much easier to stay at the same facility.

  • You have been unsuccessful in being able to schedule an appointment with other local providers within the next 30 days, and we have much sooner availability.  (If that is the case)